Frequently Asked Questions
This page offers answers to a number of frequently asked questions related to our linen and workwear rental service
On some occasions it may be necessary to increase or decrease your order for a one off event, such as an opening or closing rooms or changing your room configurations. Please call the Customer Service Centre at least 14 working days before the items are required. You will be asked to provide confirmation of the changes in writing by letter or email.
On some occasions it may be necessary to increase or decrease your order for a one off event, such as a wedding or conference. Please call the Customer Service Centre at least 5 working days before the items are required. You will be asked to provide confirmation of the changes in writing by letter or email.
The Customer Service Centre will respond queries with an update or full resolution within 2 hrs working hours.
The Customer Service Centre will respond to all emails and messages within 1-2 hrs working hours. Please note that if you leave a message outside of our open hours you will receive a response the next working day.
In the unlikely event that you would like to return some items on quality grounds. Please place in a reject bag and use the reject label provided in order that we can identify where it has come from. This will allow us investigate and resolve any related issues.
In the unlikely event that items are missing from your order. Please call the Customer Service Centre within 24 hours of receipt of the order. This will allow us to investigate and report back with a resolution within 48 hours.
If your account operates on an exchange soiled for clean basis you must submit your figures via telephone or email by 1pm, at least 48 hrs before your delivery day. For example; if you would like to change the order for your delivery on Wednesday we would need to receive your soiled linen figures by 1pm on Monday.
In order to give the Customer Service Centre time to analyse the count submitted all counts must be submitted by 10am on your nominated count day.
For further information about Streamline and to watch our Streamline User Guide and Training Video click here
